Home > Feedback and Complaints

Adapt Wellbeing is committed to continuous improvement and the delivery of high-quality services. I value all feedback to assist me to fulfil this commitment.

The Feedback and Complaints Policy and Procedures outline how I handle and respond to feedback and maintain transparency and accountability in my processes. You may request a copy of this document any time. 

If you wish to provide feedback, or register a complaint or compliment, please email feedback@adaptwellbeing.com.au.

Alternatively, provide your feedback in this form and I will be in touch to discuss further. You can submit your message anonymously if you prefer.

Please be assured that all feedback is confidential to protect your privacy and allow me to address your concerns effectively. 

For Participants of the NDIS:

Make it known, make it better: As an NDIS participant you have the right to be safe and to receive quality services from the providers and workers you choose. You or people in your support networks can raise a concern or complaint if you are not happy with the quality or safety of your NDIS supports or services. Your complaint can help other people with disability. A complaint helps NDIS providers and workers understand what’s important to you and other people with disability. This knowledge can help improve the quality of their supports and services. Refer to: https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct/make-it-known-make-it-better

If you prefer to provide feedback directly to the NDIS then please visit the feedback and complaints page on the NDIS website https://www.ndis.gov.au/contact/feedback-and-complaints or call 1800 035 544

If you do not wish to speak to me directly or are not satisfied with my response, you can contact the NDIS Quality and Safeguards Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• Use National Relay Service and ask for 1800 035 544
• Completing a complaint contact form (access here).

• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
• How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

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