Feedback and Complaints

Adapt Wellbeing is committed to continuous improvement and the delivery of high-quality services. We value all feedback to assist us to fulfill this commitment.

Our Feedback and Complaints Policy and Procedures outline how we handle and respond to feedback and maintain transparency and accountability in our processes. You may request a copy of this document any time. 

If you wish to provide feedback, or register a complaint or compliment, please email us at feedback@adaptwellbeing.com.au.

Alternatively, provide your feedback in this form and a member of staff will be in touch to discuss further. You can submit your message anonymously if you prefer.

Please be assured that all feedback is confidential to protect your privacy and allow us to address your concerns effectively. 

For Participants of the NDIS:

If you prefer to provide feedback direct to NDIS then please visit the feedback and complaints page on NDIS Website https://www.ndis.gov.au/contact/feedback-and-complaints or call 1800 035 544

If you do not wish to speak to us directly or are not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• Use National Relay Service and ask for 1800 035 544
• Completing a complaint contact form (access here).

• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
• How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant