--- title: Adapt Wellbeing | Feedback and Complaints | Ensuring Quality Services description: Adapt Wellbeing values your feedback and is committed to the provision of high-quality services. You can provide feedback via several channels. image: https://www.adaptwellbeing.com.au/hubfs/Website%20thumbnail.jpg --- [Skip to content](https://www.adaptwellbeing.com.au/feedback#main-content) [![Adapt Wellbeing Logo Transparent](https://www.adaptwellbeing.com.au/hs-fs/hubfs/Adapt%20Wellbeing%20Logo%20Transparent.png?width=100&height=100&name=Adapt%20Wellbeing%20Logo%20Transparent.png)](https://Www.adaptwellbeing.com.au) - [Home](https://www.adaptwellbeing.com.au/) - [About](https://www.adaptwellbeing.com.au/about) - [Services](https://www.adaptwellbeing.com.au/services) Show submenu for Services - [Women's Health](https://www.adaptwellbeing.com.au/womens-health) - [Medicolegal & Workplace Rehabilitation](https://www.adaptwellbeing.com.au/medicolegal-workers-compensation) - [Disability & Independent Living](https://www.adaptwellbeing.com.au/disability-independent-living) - [Life Transitions & Everyday Wellbeing](https://www.adaptwellbeing.com.au/life-transitions-everyday-wellbeing) - [Contact](https://www.adaptwellbeing.com.au/contact) Open main navigation Close main navigation - [Home](https://www.adaptwellbeing.com.au/) - [About](https://www.adaptwellbeing.com.au/about) - [Services](https://www.adaptwellbeing.com.au/services) Show submenu for Services - [Women's Health](https://www.adaptwellbeing.com.au/womens-health) - [Medicolegal & Workplace Rehabilitation](https://www.adaptwellbeing.com.au/medicolegal-workers-compensation) - [Disability & Independent Living](https://www.adaptwellbeing.com.au/disability-independent-living) - [Life Transitions & Everyday Wellbeing](https://www.adaptwellbeing.com.au/life-transitions-everyday-wellbeing) - [Contact](https://www.adaptwellbeing.com.au/contact) [Home](https://www.adaptwellbeing.com.au/?hsLang=en) > Feedback and Complaints # Feedback and Complaints *Adapt Wellbeing is committed to continuous improvement and the delivery of high-quality services. I value all feedback to assist me to fulfil this commitment.* The Feedback and Complaints Policy and Procedures outline how I handle and respond to feedback and maintain transparency and accountability in my processes. You may request a copy of this document any time.  If you wish to provide feedback, or register a complaint or compliment, please email [feedback@adaptwellbeing.com.au](mailto:feedback@adaptwellbeing.com.au). Alternatively, provide your feedback in this form and I will be in touch to discuss further. You can submit your message anonymously if you prefer. Please be assured that all feedback is confidential to protect your privacy and allow me to address your concerns effectively.    For Participants of the NDIS: **Make it known, make it better:** As an NDIS participant you have the right to be safe and to receive quality services from the providers and workers you choose. You or people in your support networks can raise a concern or complaint if you are not happy with the quality or safety of your NDIS supports or services. Your complaint can help other people with disability. A complaint helps NDIS providers and workers understand what’s important to you and other people with disability. This knowledge can help improve the quality of their supports and services. Refer to: [https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct/make-it-known-make-it-better](https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct/make-it-known-make-it-better) If you prefer to provide feedback directly to the NDIS then please visit the feedback and complaints page on the NDIS website [**https://www.ndis.gov.au/contact/feedback-and-complaints**](https://www.ndis.gov.au/contact/feedback-and-complaints) or call[**1800 035 544**](tel:1800%20035%20544) If you do not wish to speak to me directly or are not satisfied with my response, you can contact the NDIS Quality and Safeguards Commission by: - Phoning:* [**1800 035 544**](tel:1800%20035%20544)*(free call from landlines) or TTY 133 677. Interpreters can be arranged. - Use National Relay Service and ask for**[**1800 035 544**](tel:1800%20035%20544)** - Completing a complaint contact form ([access here](https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF)). The NDIS Quality and Safeguards Commission can take complaints from anyone about: - NDIS services or supports that were not provided in a safe and respectful way - NDIS services and supports that were not delivered to an appropriate standard - How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant [ ← Back to Home](https://www.adaptwellbeing.com.au/?hsLang=en) ![Aboriginal flag, Torres Strait Flag, LGBTQI+ Flag](https://www.adaptwellbeing.com.au/hs-fs/hubfs/Screenshot%202023-08-05%20003405.png?width=90&height=26&name=Screenshot%202023-08-05%20003405.png "Aboriginal flag, Torres Strait Flag, LGBTQI+ Flag") Adapt Wellbeing operates on Kaurna Country. I acknowledge the Kaurna people as the Traditional Custodians of this unceded land, and recognise their continuing connection to land, waters, and community. This land was stolen; sovereignty was never ceded. It always was and always will be Aboriginal land. I pay my respects to Elders past and present, and extend this respect to all Aboriginal and Torres Strait Islander peoples. © 2026 Adapt Wellbeing Pty Ltd ABN 66 669 773 791 --- ![Logos (OTA & NDIS)](https://www.adaptwellbeing.com.au/hs-fs/hubfs/Logos%20(OTA%20%26%20NDIS).png?width=400&height=125&name=Logos%20(OTA%20%26%20NDIS).png "Logos (OTA & NDIS)") Ph: 0416 961 286  ·   E: hello@adaptwellbeing.com.au ## [Privacy](https://www.adaptwellbeing.com.au/privacy-policy?hsLang=en)    ·      [Feedback](https://www.adaptwellbeing.com.au/feedback)    ·      [Contact](https://www.adaptwellbeing.com.au/contact?hsLang=en) [Follow on Facebook](https://www.facebook.com/profile.php?id=61592278407916) [Follow on LinkedIn](https://www.linkedin.com/company/adapt-wellbeing/) [Follow on Instagram](https://www.instagram.com/adaptwellbeing?igsh=MThldDdqZHU3cnNoNg%3D%3D&utm_source=qr)